Oct
30
    

Why Even The Best General Managers Experience Disappointing Guest Satisfaction Ratings - By Naomi Stark

30-10-2007 » Hotel industry news

A perfect 10 begins upon arrival. Yet many end up rating their experience in the 7’s or 8’s not a 10. Why does this happen? How does that beautiful perfect 10 become so elusive, dwindling down to a score of 7 or 8?

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